Here at Romix Foods we pride ourselves on excellent customer service.
We know that you don’t want to wait days for your order to arrive. That’s why we send every order within the UK Mainland by myHermes or APC Overnight. Which means that, all being well, you should receive your parcel the following working day after it has been dispatched or within 5 days.
What’s more, any order that we receive before 3pm on a working day will be dispatched on the same day!
However, although we promise to despatch your order quickly, it should be remembered that delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, and certain parts of Scotland will usually take a little longer to arrive.
We do not yet deliver to the Channel Islands or to outside the United Kingdom, but we’re working on deals with couriers to make this happen.
How will my parcel be sent to UK mainland?
Standard Delivery costs £2.99 and will be delivered by myHermes/APC, which should take 3 to 5 days after dispatch. Should the order not arrive within this time scale please contact your local sorting office to ensure that they are not holding the item for you.
Next Day Delivery costs £5.99 (on orders before 3pm) – items will be sent using an express courier (please note they may not deliver on a Saturday).
Orders with multiple items may be delivered separately.
How will my parcel be sent to UK Non Mainland?
Standard Delivery costs £14.99 and will be delivered by myHermes. This can sometimes take up to 5 working days depending where exactly outside the UK Mainland the delivery is required.
In order to provide our products outside of the UK Mainland we are unfortunately unable to offer the same delivery service. At this moment of time we can not provide a next day delivery service and are only able to offer standard delivery. We apologise for any inconvenience this may cause.
How will I know when my order has been dispatched?
When your order has been dispatched you will receive an e-mail notification advising you of this.
Help! I haven’t received my parcel, what should I do?
Contact us – we will do anything we can to help. If an item sent by myHermes has not been received it can often be found at the local sorting office awaiting collection. You can often track your order with myHermes to see its location.
Romix Nutrition will delivery your order swiftly and hassle-free. Order by 3pm and we can delivery our products by the next day. If your order is over £50, we’ll delivery it for free! You can see the charges below.
Standard Delivery: £2.99
Next Day Delivery: £5.99
Order over £50 (excl VAT): FREE DELIVERY
UK Non Mainland
Standard Delivery: £14.99